Each new appliance included in the sale of your new home comes with the benefit of a limited manufacturer’s warranty. The Warranty documentation should be included within the new Homeowner’s Guide provided to you at handover completion. In this Homeowner’s Guide you will also find the relevant manuals to assist you in caring for and maintaining your new appliances together with the relevant telephone numbers should you experience a problem with the products or simply for booking a service. When booking a service call for an appliance please ensure that you have the following information at hand: proof of purchase, model number, serial number and a clear description of the nature of the problem.
It is in your best interests to make the necessary time to read each of your appliance manuals as certain problems are experienced that can always be easily resolved.
Bath and Shower Sealant
Your bath and shower tray may settle over time: check the sealant, as leaks can cause damage. If the sealant fails within your warranty period, call our customer service team. After this, replace the sealant regularly.
Boilers should be serviced annually. Do not attempt this yourself. We recommend you take out a service agreement with a Corgi-registered company.
Cisterns and Tanks
Check the water levels every few months and ensure that any floats can move freely. With WC cisterns ensure that the parts are kept free from grit or scale.
Every year or so, check that wiring has not become frayed or worn and that all electrical fittings are secure and in good working order. If electrics fail please check all electrical goods for faults.
gutters and drains
Gutters can become clogged, especially in autumn. Check gutters, drains and downpipes regularly and clean twice a year to keep them free from debris - spring and autumn are the best times.
Some properties have a drainage channel with a grating across it, known as an Aco drain. Clean out regularly to prevent the build-up of debris and silt, which may cause flooding. To clean the drain, release any bolts or screws that are fitted, lift the grate and use a garden trowel or similar to clear the channel. Then replace the grate and refasten the bolts or screws.
Check regularly for leaks, loose connections under sinks and appliances, and shrinkage and settlement of bath and shower sealants. In cold weather, leave the heating on a low setting if you’re away and turn off the supply to external taps. Ensure traps on showers and baths are kept clear and run them through with water regularly to avoid blockages and smells.
Radiators may need to be bled regularly during winter. In later years check regularly for signs of corrosion that may signal that the system or parts of it need replacement.